Shipping Policy of Kings Mines LLC

At Kings Mines LLC, we're committed to delivering your collectible minerals safely and promptly. However, shipping precious items comes with certain policies to ensure transparency and understanding between us and our valued customers.

  1. Shipping Charges:

At Kings Mines LLC, we strive to provide our customers with a transparent and efficient shipping process. Here's a detailed breakdown of our shipping charges policy:

  • Customer's Responsibility:
    • All shipping charges, whether for deliveries within the US or internationally, are borne by the customer. This ensures we can offer competitive prices on our collectible minerals while allowing customers to choose their preferred delivery speed and protection options.
  • Additional Charges:
    • Some areas might have surcharges due to their remote locations or specific conditions imposed by the shipping carrier. These additional charges, if applicable, will be communicated to the customer during the checkout process.
  • Multiple Items:
    • If you order multiple items, we will do our best to consolidate these into a single shipment, where feasible. This might result in reduced overall shipping charges, offering better value for our customers. However, the final cost will be dependent on the combined weight and package dimensions.
  • Taxes and Duties:
    • While our shipping charges cover the cost of freight, they do not include local sales taxes, import duties, or customs clearance fees. Such charges, where applicable, are the responsibility of the recipient and vary from country to country.
  • Estimation at Checkout:
    • Before finalizing your purchase, you'll be presented with an estimated shipping cost based on the items in your cart and the delivery address. This allows you to be aware of the full cost before confirming your order.
  • Promotions and Offers:
    • Occasionally, Kings Mines LLC may run promotional offers that could include discounted or free shipping. Details of any such promotions will be clearly communicated on our website or through our marketing channels.
  1. Preferred Shipping Carrier:

Kings Mines LLC has chosen UPS as its primary shipping carrier, and here's an in-depth look into our decision and what it means for our customers:

  • Why UPS?:
    • Reliability: UPS is globally recognized for its efficiency, reliability, and extensive network. Their consistent performance ensures that our items get to our customers securely and in a timely manner.
    • Advanced Tracking: UPS provides a state-of-the-art tracking system, allowing customers to monitor their packages in real-time. This gives both us and our buyers peace of mind knowing the exact status and location of the shipment.
    • Customizable Delivery: UPS offers various delivery options, including expedited and weekend deliveries. This flexibility ensures that our customers can receive their purchases at a time most convenient for them.
    • Global Reach: With a presence in over 220 countries and territories, UPS's vast network ensures that our collectible minerals can reach customers no matter where they reside.
  • Optional Insurance:
    • While we have the utmost trust in UPS, the journey of any package can sometimes have unforeseen challenges. As a result, we recommend that customers purchase additional insurance directly from UPS or another trusted insurance provider. This provides a comprehensive protection layer against potential damages or losses.
  • Packaging Standards:
    • Partnering with UPS also means that our items benefit from their packaging guidelines and standards, which are specifically designed to protect goods during transit. Their expertise in handling packages ensures that our collectible minerals are treated with the utmost care.
  • Customer Support:
    • UPS boasts a responsive customer service team that addresses any shipping-related queries or concerns. This complements Kings Mines LLC's commitment to excellent customer service, ensuring that any issues are promptly resolved.
  • Eco-Friendly Initiatives:
    • UPS is continually innovating to reduce its environmental impact, including investments in alternative fuel vehicles and reusable packaging solutions. By choosing UPS, we're also supporting a more sustainable and eco-friendly logistics approach.
  1. Shipping Rates:

At Kings Mines LLC, we're committed to offering our customers value at every step. Recognizing the importance of hassle-free shopping, we've tailored our shipping rates to be as straightforward and cost-effective as possible:

  • Domestic Deliveries (US & Canada): Enjoy the luxury of complimentary shipping! Whether you're in the heart of New York or the serene landscapes of Vancouver, we'll ensure your treasured minerals reach you without any shipping charges.
  • International Deliveries: Our global customers are incredibly important to us. To simplify your shopping experience, we offer a flat shipping rate of $19.99 USD for all international shipments, ensuring transparency and affordability no matter where you are in the world.
  • Factors Influencing Rates:
    • Our shipping charges take into consideration various aspects, including handling, packaging, and the inherent costs associated with delivering precious and delicate items such as collectible minerals. We've strived to strike a balance, offering competitive rates while ensuring the safety and timeliness of our deliveries.
  • Exclusions:
    • Please be aware that the shipping rates mentioned above do not include potential customs duties, import taxes, or other related charges for international orders. These additional costs are the buyer's responsibility and can vary based on the destination country's regulations.
  1. Insurance Recommendation:

The journey of a package, particularly one containing valuable collectible minerals, carries inherent risks. At Kings Mines LLC, while we trust our shipping partners, we also understand the unpredictable nature of logistics. Therefore, here's an in-depth look at our insurance recommendations:

  • Why Insurance?:
    • Value Protection: Insurance ensures that the financial value of your purchase is safeguarded against potential damages, theft, or loss during transit. It acts as a safety net, granting both the buyer and seller peace of mind.
    • Unforeseen Circumstances: Natural disasters, accidents, and other unpredictable events can impact the safe delivery of a package. Insurance serves as a precaution against such uncontrollable incidents.
  • Purchasing from the Carrier:
    • Direct Coverage: We advise buying insurance directly from our preferred shipping carrier, UPS, or any other trusted insurance provider you're familiar with. UPS, for instance, offers a straightforward claim process in the unlikely event of an issue.
    • Varied Plans: Most carriers, including UPS, provide different insurance coverage levels, allowing customers to choose a plan that best matches the value and nature of their item.
  • Cost Consideration:
    • The cost of insurance is generally a small percentage of the item's value, making it a nominal investment against potential risks. When considering the intrinsic and sentimental value of collectible minerals, this cost can be seen as a prudent protective measure.
  • Claim Process:
    • Should an unfortunate event occur, having insurance simplifies the claim process. It allows for a more structured and timely resolution, helping to mitigate potential financial losses or frustrations.
  • Peace of Mind:
    • More than the financial aspect, insurance offers peace of mind to customers. Knowing that their valued purchases are covered allows for a stress-free wait as the item travels from our location to theirs.
  1. Damage During Transit:

Shipping precious items like collectible minerals demands meticulous attention and care. Yet, despite the stringent measures we and our shipping partners put in place, damages during transit can still occur due to a multitude of uncontrollable factors. Here's a deeper dive into our stance and policies regarding damages that might occur while your purchase is en route:

  • Kings Mines LLC's Responsibility:
    • We take the utmost care in ensuring each item is packaged with precision and safeguarded against potential hazards during transit. We utilize materials designed to protect against shocks, vibrations, and other external pressures.
  • Limitation of Liability:
    • Once a package leaves our premises, the responsibility of its safe transit largely falls on the chosen carrier, in our primary case, UPS. Thus, while we commit to ensuring a secure dispatch, Kings Mines LLC cannot be held responsible for damages incurred post-dispatch.
  • Immediate Actions:
    • If you, as a customer, receive a damaged item, it is imperative to document the condition immediately. Take clear photographs of the packaging and the damaged item. This documentation will be crucial if you decide to raise a claim with the shipping carrier or insurance provider.
  • Insurance Importance:
    • This potential risk of damage underscores the importance of the previously mentioned insurance recommendations. With adequate insurance coverage, customers can claim compensation for their damaged goods, ensuring they aren't at a financial loss.
  • Carrier's Role:
    • Reputed carriers like UPS have protocols to manage such incidents. They may launch an internal investigation to understand the cause of damage, especially in cases where insurance claims are raised.
  • Communication is Key:
    • We urge our customers to communicate with us immediately if they notice any damage upon delivery. While we might not be directly responsible for the damage, our team can offer guidance on the next steps, support the claims process, and ensure you have all the required purchase documentation.
  • Replacement and Refund:
    • Depending on the specific situation, insurance coverage, and item availability, solutions such as replacements or refunds can be discussed. However, these are typically facilitated through the insurance claims rather than directly through Kings Mines LLC, especially when the damage occurs post-dispatch
  1. Shipping Notifications and Tracking:

Ensuring our customers are well-informed about the journey of their purchased items is a cornerstone of our commitment at Kings Mines LLC. The ability to track a shipment not only provides peace of mind but also enables customers to anticipate its arrival and make necessary arrangements. Here's our comprehensive guide on our shipping notifications and tracking system:

  • Order Confirmation:
    • Once an order is placed, customers will receive an email confirmation detailing the purchased items, billing information, and shipping address. This serves as an acknowledgment that we've received and are processing the order.
  • Shipping Notification:
    • As soon as an item is dispatched from our facility, an automated shipping notification is sent to the provided email address. This notification will include crucial information such as the estimated delivery date, shipping carrier details (primarily UPS in our case), and a unique tracking number.
  • How to Track:
    • Using the provided tracking number, customers can easily monitor the package's journey. By entering this number on the UPS website or any universal tracking platform, the real-time status and location of the shipment will be displayed. Customers can also set up notifications on the UPS platform for updates like 'Out for Delivery' or 'Delivered'.
  • Real-Time Updates:
    • Modern tracking systems offer a detailed, step-by-step view of the package's journey. This includes updates when the item is sorted at a facility, when it's out for delivery, or if there are any delays or issues.
  • Potential Delays:
    • Should there be any unexpected delays, such as due to weather conditions, customs clearance, or other unforeseen events, tracking platforms will typically update the estimated delivery date and provide reasons for the delay.
  • Missed Deliveries:
    • If a delivery attempt is unsuccessful (for reasons like no one being available to receive the package), the tracking status will update accordingly. In such cases, the shipping carrier usually leaves a notice or instructions for redelivery or local pickup.
  • Mobile Tracking:
    • Many carriers, including UPS, offer mobile applications. By downloading these apps and inputting the tracking number, customers can conveniently track their shipments on the go and receive push notifications for major updates.
  • End of Journey:
    • Once the item is successfully delivered, customers will receive a final notification. We highly recommend checking the package immediately upon receipt to ensure everything is in order.
  1. International Shipments:

Delivering our collectible minerals to customers around the globe is a source of pride for Kings Mines LLC. International shipping, however, comes with its own set of complexities and requirements. To ensure our customers have a seamless experience, here’s a detailed overview of our international shipment procedures and policies:

  • Shipping Charges:
    • As previously mentioned, our standard delivery charge for international shipments (excluding disputed zones) is set at $19.99 USD. This fee has been standardized to account for the diverse range of locations, distances, and logistics complexities.
  • Customs and Duties:
    • Each country has its own set of customs regulations, duties, and taxes for imported goods. These charges, which are not included in our shipping fees, are the responsibility of the customer. It's advised to check local customs regulations and tariffs before placing an order to be aware of any potential additional costs.
  • Customs Documentation:
    • We ensure that all necessary customs paperwork, including itemized invoices and necessary declarations, are included with each international shipment. This facilitates a smoother customs clearance process.
  • Delivery Times:
    • International shipments typically have a longer transit time due to customs clearance, distance, and other logistical factors. While we provide an estimated delivery date, please note that this can be subject to change based on several uncontrollable variables.
  • Restricted Items and Countries:
    • Certain minerals or items may be subject to restrictions in some countries. While we do our best to be aware of these limitations, it’s crucial for customers to also verify their country's regulations regarding the import of collectible minerals.
  • Insurance:
    • Given the extended journey and potential complexities associated with international shipping, we highly recommend customers to purchase insurance for their shipments. This provides added protection against potential damages or loss in transit.
  • Tracking:
    • Just as with domestic shipments, all international orders come with a unique tracking number. Customers can monitor their package's progress, ensuring they're always informed of its status.
  • Packaging Standards:
    • We understand the rigors an international package might undergo. Therefore, our packaging standards for international shipments are particularly stringent, ensuring maximum protection for the minerals inside.
  • Return and Refunds:
    • The return process for international shipments can be more intricate due to customs and logistical reasons. Customers are advised to consult our return policy and communicate with our support team before initiating any returns.

Global reach is an integral aspect of Kings Mines LLC’s mission. Through our comprehensive international shipping policies, we aim to offer our global customer base a secure, transparent, and hassle-free purchasing experience. Should you have any queries about shipping to your specific location or any other related concerns, our dedicated customer service team is always on hand to assist.